Systems Support Manager

Profile

30-50% travel.

Responsible for the operating activities and management of the server support team. This team encompasses a wide range of skill sets and support responsibilities such as UNIX, LINUX, and Windows Specialists who also work with Microsoft Exchange, Citrix, various Infrastructure Applications, and Middleware technologies.



The ideal candidate will be able to provide direction for the technical staff, some of which are onsite with the customer, some are virtually employed throughout the country in various locations, and many are located at CompuCom facilities. The Systems Support Manager will need excellent reporting and metrics knowledge and be able to utilize innovative and/or traditional ideas on staffing and employee development; someone who understands performance management and can keep a team on track and motivated and has an understanding of all technologies that the team supports.



The Systems Support Manager will maintain plans, policies, and procedures for all operating activities as well as identify, prioritize, and communicate all system and process issues that affect productivity and efficiency to the team, and provide input and support for necessary improvements. The Systems Support Manager will need to be able develop strong relationships with the customer and work at a high level developing a team driven to excel.





Duties and Responsibilities



* Develops and maintains effective relationships with customers.
* Evaluates current procedures and processes for accomplishing department objectives.
* Continuously develops and implements improved practices.
* Provides continuing project evaluation and feedback to team members.
* Develops and maintains department/branch plans, budgets, policies, or procedures.
* Monitors and analyzes costs and variable cost productivity gains.
* Provides work directions, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work, efficiency, and economy.
* Reviews and analyzes reports, records, and directives, and confers with executive management to obtain necessary data required for planning activities. Prepares reports on department activities for executive management.
* Leads the design and installation of identified solutions including project management and team leadership.
* Provides leadership, technical assistance, and guidance with request for proposals, benchmark studies, bid specifications, and solution development.
* Consults with customers regularly to identify needs and develop and implement proposals.
* Manages any personnel or discipline issues that may arise.
* Controls hiring and terminations as needed.
* Ensures team understands all company and department systems, policies, and procedures.
* Reviews and approves all personnel administrative duties, such as weekly time keeping, vacation scheduling, performance evaluations, annual reviews, etc.
* Provides training, coaching, and counseling to subordinates for continuous improvement throughout the systems integration functions.
* Other duties as assigned.



Job Requirements:

* Requires 3-8 years of direct management experience.
* Bachelor's degree, technical training, or equivalent combination of education and experience.
* Experience working on various projects would be ideal.
* Past experience working in a technical environment a plus.
* BPI and Six Sigma would be ideal.
* ITIL experience or certifications desired.
* Previous supervisory or management experience, strong analytical skills, soft skills, and customer service abilities are required.


It is the policy of CompuCom Systems, Inc. to provide equal employment for all persons regardless of race, color, religion, national origin, gender, age, country of origin, marital status, veteran status, disability status or sexual orientation. All employment decisions including recruitment, placement, transfer, promotion, training, compensation and termination will be made without regard to these factors. We are committed to an Affirmative Action Program that supports the employment and promotion of qualified women, minorities, individuals with disabilities, disabled veterans and Vietnam Era veterans.

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