Job Vacancy: CIBT, Inc.

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CUSTOMER SERVICE REPRESENTATIVE (Travel Industry)
Company: CIBT, Inc. Location: Washington, DC 20007
Salary/Wage:
Commensurate with experience Status: Full Time, Employee
Job Category: Customer Support/Client Care Relevant Work Experience: 2+ to 5 Years
Career Level: Experienced (Non-Manager) Education Level: Bachelor's Degree
Job Description
CIBT, Inc., a highly specialized company providing on-site services for a prestigious international institution located downtown seeks professional, team oriented and energetic individuals for entry level customer service positions. We are looking for independent self-starters ready for the fast track in a rapidly growing company. Competitive salary and benefits. Close to Metro. EOE.

Specific Job Tasks
· Open and process a given amount of itineraries in accordance with the office volume.
· Advise the traveler in a timely manner if there are any problems with their itinerary.
· Go through agent action list and critical list daily to ensure all itineraries are kept current.
· Ensure correct information is on each itinerary (correct codes, prices, addresses).
· Verify visas have been issued correctly by the Consulate.
· Ensure that all required travel documents are returned to the traveler in prompt manner.
· Update Traveler Profiles.
· Provide accurate information for all visa information requests.
· Answer incoming calls in a timely and courteous manner.
· Return phone calls in a timely manner.
· Respond to all requests for information (forms orders) in a timely manner.
· Answer basic billing questions.
· Respond to Apollo Que’s/SABRE/Worldspan.
· Assist colleagues when necessary.
· Advise Supervisor of any learned changes in requirements.





Qualified individuals will be team players that thrive in a fast paced environment, with excellent problem solving, multi-tasking, communication, and organizational skills.
Experience with international document processing and/or extensive international travel experience preferred. Fluency in Spanish is helpful. BA/BS required.


Contact:
Company: CIBT, Inc.
Email: recruiting@cibt.com
Fax: 703-842-8866

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